Shipping policy

UK delivery

We currently deliver to addresses within the United Kingdom only.

Available delivery services and their exact costs will be displayed at checkout. Most orders will be sent using Royal Mail, with the service selected according to the delivery option, size and value of the order.

Processing and dispatch

In-stock orders are normally dispatched within 2–3 working days after payment has been confirmed. Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day. During major releases or unusually busy periods, dispatch may take slightly longer. If a significant delay affects your order, we will contact you.

Delivery estimates shown at checkout begin after the order has been dispatched and are not the same as our processing time.

Pre-orders

Estimated release and dispatch dates for pre-order products will be shown on the relevant product page. Release dates may change because of manufacturer, distributor or shipping delays outside our control.

Orders containing both in-stock and pre-order products will normally be dispatched together when every item is available. If you require in-stock products sooner, please place them as a separate order or contact us to discuss split delivery. Additional postage charges may apply.

You may request cancellation of a pre-order before dispatch by emailing contact@shatteredlimits.co.uk.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage may be required before it can be sent again.

Delayed, lost or damaged orders

Delivery dates are estimates and occasional carrier delays can occur. If your order has not arrived within the expected timeframe, contact contact@shatteredlimits.co.uk with your order number and we will investigate with the carrier.

Please inspect your order when it arrives. If anything is damaged, missing or incorrect, contact us promptly and provide photographs of the parcel, packaging and affected items where possible.

Shattered Limits remains responsible for the order until it has been delivered to you or to a person nominated by you.